Frequently Asked Questions
I booked online, now what?
We are so excited to work with you. I will be reaching out to you soon to gather any additional information I may need to access the property. If you need to reach out sooner please call or text me at 239-989-9221.
How can I prepare for the session?
When I arrive I will walk around the property and spend some time identifying the most important aspects to highlight for potential buyers. You will get significantly more out of my services if the property is entirely ready when I arrive. To get the most out of your professional real estate photoshoot, follow the real estate photography pre-shoot checklist below. It will help ensure that the property is photo-ready and welcoming. Properties that may need a little more TLC upon our arrival will require more time. Additional time is billed at $150.00 per hour. Photography and package prices include minor staging (move a trash can, straighten a pillow, etc...) but do not include cleaning and major staging such as furniture relocation or removing excessive amount of personal belongings. The property should be clean, tidy and photo ready. If properties are not ready $150 per hour staging fee will be billed.
There are pets in the home, can they remain there for the session?
We are animal lovers ourselves and can't wait to meet your fur babies. However, whenever possible it is our preference that they not be in the home during this time. This is a great opportunity to take them out for a walk and get some fresh air. If this is not possible, we suggest putting the animals in one room during the session. There are a few reasons for this,
1. Excited animals can jump on or accidentally bump equipment causing damage.
2. It can be difficult to edit if a pet wonders into a frame during a walk through video or 3d tour.
How long is the session?
The size of the listing will determine the time of each service we provide. Photos typically take an hour for every 1500 SQFT. Virtual tours and videos take about an hour every 2000SQFT. Aerial photography usually takes about 20 minutes.
When will I receive my photos?
Generally photos are delivered within 24 hours unless extensive editing is requested such as virtual staging and virtual twilights.
How will my photos be delivered?
Your photos will be uploaded to a website and a link will be sent to you via email. You will have the option to download the images in multiple sizes and formats. If you prefer a different method to receive your photos just let us know and we will do our best to accommodate your request.
How will weather impact my session?
Here in sunny South West Florida, weather can be unpredictable especially in the summer months. In the case of heavy rain or tropical storm/hurricane, I will contact you to reschedule. It is not an issue if the weather is cloudy, because we will replace skies in Photoshop. If it begins to rain while on the session, I will get as many photos as possible and return once it has stopped raining to obtain the rest.
Do I have to attend the session?
The quick answer is no, providing we have full access to the property through a lock box, homeowner, or access code. We actually prefer an empty home to limit shadows or someone accidentally walking into a shot.
Are you compliant with the FAA for commercial drone work?
Yes, we are part 107 certified and insured, and we follow the guidelines set by the FAA.
Some areas will not permit drone use. Other areas will require FAA clearance prior to the photoshoot. In the event we cannot fly a drone in your area, we will refund the full amount. However, this is rare and we can usually receive a waiver to fly prior to arriving on location from the FAA if the property is in a restricted area.
What is your cancellation policy?
It is vital for all parties to show up at the designated time. In order to provide the best customer service experience we need to arrive to the next appointment in a timely manner. However, we understand there are mitigating circumstances that can arise. Therefore, we try to extend as much grace as possible and work with you to reschedule when it is unavoidable. Communication is key!
No-Shows or failure to provide access will result in a 25% fee. If the Client requests to reschedule or cancels fewer than 24 hours before the agreed upon session time, a 25% rescheduling fee will be applied. In the event that the weather conditions are not desirable, the session will need to be rescheduled and the reschedule fee will be waived. Due to liability and equipment damages, this decision will be at Photographer’s sole discretion.
Who owns the photos?
Tami Lynn Creations LLC owns the copyright to the photos and videos. We grant the client use of the photos for MLS, websites, social media, and printing purposes only until the property is sold or otherwise removed from the market. These photos are non-transferable and non-exclusive. You are not allowed to give them to other agents.
Photographic Materials & Artistic Rights. No photographic materials will be released until the agreed upon amount is paid in full per the payment schedule outlined in this Agreement. The Client will use the photographic materials in accordance with a Commercial License. The Photographer retains the right of discretion in selection and processing of the photographic materials released to the Client. All photographic materials, including but not limited to negatives, transparencies, proofs, and previews, will be the exclusive intellectual property of the Photographer. If necessary, Client will execute any documents and undertake any other reasonable action necessary to effectuate or memorialize ownership of all intellectual property by the Photographer.
Commercial License Terms. Photographer grants Client a license to reproduce, publicly display, and distribute the photographs for promotional and advertising purposes directly related to, and for the exclusive purpose of, listing the Property for sale or lease. Use of the photographs for any purpose not directly relating to the sale of the Property, Client must receive express written permission from the Photographer and pay additional fees, unless otherwise agreed to in writing. Client agrees to distribute the photograph(s), through Internet Usage and Physical Usage in a commercially reasonable manner and in such manner that will not harm the professional reputation of Photographer. Further, the Client agrees not to utilize the photograph(s) in any illegal, libelous, scandalous, or such other manner that would tend to damage the image and reputation of the Photographer.
Internet usage (“Internet Usage”) includes digital distribution of the photographs for use on Client’s website, email marketing, broadcast program and related social media business platforms (e.g. Facebook, Twitter, Instagram) for the Client’s advertisement of the Property listing. Client may upload photographs to any Multiple Listing Service (“MLS”) website solely for promotion of the property during the Term of this Agreement. Regardless of any conditions of the MLS, at no time does this Agreement grant Client the right to transfer copyright, or any other exclusive rights as provided by 17 U.S.C. § 106. Photographs may contain copyright management information (CMI) at the discretion of the Photographer in the form of either 1) a copyright notice ©, and/or 2) other copyright and ownership information embedded in the metadata or elsewhere, unless otherwise agreed to by the Parties. Removing and/or altering such information is prohibited and constitutes violation of the Digital Millennium Copyright Act (DMCA) and Client will be responsible to the Photographer for any penalties and awards available under the statute. Client is responsible for ensuring that the photographs are removed from the MLS databases at the expiration of this Agreement.
Physical usage (“Physical Usage”) includes physical reproductions of the photographs for use in physical marketing activities (e.g. brochures, business cards, wall displays, and billboards) for the purposes of advertising the Property listing.
Client may modify the images in commercially reasonable manners to facilitate distribution of the photographic materials as identified in this Agreement. Modifications are limited to resizing, cropping and resolution adjustment to fit the distribution platform requirements.
Client will promptly call to the attention of Photographer the use of the photographs by any third-party which Client considers to be an infringement. Photographer and Client shall consult one another as to whether proceedings shall be brought against such third parties. In the event that Photographer and Client decide that action should be taken against such third parties, Photographer may take such action in their own name or, alternatively, Photographer may authorize Client to initiate such action in Photographer’s name. Licensee and Licensor agree to cooperate fully with one another to whatever extent it is necessary to prosecute such action, all expenses being borne by Photographer and all damages that may be recovered being solely for the account of Photographer.
These Commercial License Use terms survive any modification or termination of this Agreement, unless expressly revoked by Photographer.
Indemnification. Client agrees to indemnify, defend and hold harmless Photographer and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Photographer provides to Client. Claims against Photographer for the delivered artistic works must be brought to Photographer ‘s attention within one calendar (1) week from date of delivery. At that time, the Client waives any right to submit a claim to Photographer for reimbursement of any fees previously paid or for her waiver or forgiveness of any fees that may still be outstanding.